Position Desired: Customer Service Rep

Cover Letter:
**** Ortiz-Gutierrez
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Cleveland, Texas, United States
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(***) ***-****
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****@*****.***
WORK EXPERIENCE
April 2020-Current
Customer Services Representative
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Service Transport
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Houston, Texas, United States
Heavy Order entry TMW/Transplace/Blujay. Handle over 20 customers. Strong customer communication. Answeringphones. Scheduling.Problem solving.
May 2017-February 2020
Insides Sales Rep/CSR
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Third Coast Terminals
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Pearland, Texas, United States
Responsible for 11 accounts. Communicated with Management, Sales, Production, and Shipping/Receiving. ManageProduct and customer set up/management within SAP and Dynamics systems. Lead in my current group: Guide and assistfollow co-workers with all aspects of the job. Heavy Customer relationship management via email & telephone. AssistingAccount Managers in managing accounts. Handling of samples from production, Planned order. Billing and invoicing.Answer phones. Heavy Scheduling shipments inbound and outbound. Bulk and packaging. High volume of Sales order &Purchase orders. Updated SOP's as needed. Organize Files, prepare reports & documents.
October 2011-May 2017
Customer Service Representative
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Palmer Logistics
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Houston, Texas, United States
Head of the Domestics desk for a third-party warehouse for Dow/Blue Cube Chemical. Product and customer setup/management within SAP and Accuplus. Labeling shipments as needed for marking, bar codes, country labeling as well(Citrix, On demand and LPS.net). Shipping in two systems. Heavy Customer relationship management via fax, email andtelephone. Dispute resolution. Customer advocacy. Efficient supply chain management. Participating in ISO 9000 Audits.Goods issue, invoicing and end of month closing. Microsoft Word, Excel Billing, UPS, FedEx, filing, answer phones, 10 keysby touch. Lifting to 50lbs as needed. Delivering paperwork/supplies to different company locations. Well organized,innovative and creative. Familiarity with Im

Desired Compensation / Salary:
open

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